GENERAL TERMS AND CONDITIONS
Online Orders
1) 100% when booking order
For Instore Orders
1) 50% advance, Balance before delivery. Checks subject to clearance.
Check Delivery and Refund Policy TAB
Our prices are inclusive of all government taxes. GST 18%
Check Delivery and Refund Policy TAB
Check Delivery and Refund Policy TAB
NEFT
Account/Beneficiary Name: Indoors
Bank Name: HDFC Bank Ltd
Branch: Chowpatty, Opera House
A/c Type: Current Account
A/c No: 12012000001420
Rtgs/Neft/Ifsc Code: HDFC0001201
CREDIT CARDS
We accept all major credit/debit cards from local banks.
CHECKS (FOR INSTORE ORDERS ONLY)
We accepts checks but the same is subject to clearance before delivery.
CASH (FOR INSTORE ORDERS ONLY)
We accept cash in Indian Rupees only at any of our stores only. A reciept for the same will be given at the time of payment.
The offer will be under force majeure clause – In event of circumstances beyond our control like natural calamity, strike, lockout, unrest or similar situation, we will not be held responsible or liable for any delay/non-performance.
CANCELLATION & REFUND POLICY
At INDOORS, we take pride in the exceptional quality of products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30-45 days.
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE ‘CHANGE OF HEART’ RETURN/ EXCHANGE POLICY.
These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.
Repair or Replacement are easy with Indoors.
In the unlikely event that your ordered product(s) is damaged in transit, exhibits manufacturing defects or you’ve received the wrong order, we would be happy to initiate a repair or replacement at the earliest possible depending on the nature of the issue.
How to request a repair or replacement?
Once all the conditions listed above are met, please reach out to your project manager for initiating a return. Or reach out to us at care@indoorsfurniture.com within 3 days of receipt. We would need 3-4 images of the product and the damaged section to access the nature and type of damage and will advise you from there.
When will I receive a replacement?
When a return is accepted, the timeline for the replacement to reach you may vary from product to product. Your INDOORS team will keep you informed at all times and we will make all efforts to make your new product reach you very soon.
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.
The offer will be under force majeure clause – In event of circumstances beyond our control like natural calamity, strike, lockout, unrest or similar situation, we will not be held responsible or liable for any delay/non-performance.
DELIVERY POLICY
Once you place your order on the Indoors website, you will be directed to the checkout page. The checkout will be complete once the payment has been made and the order will be deemed confirmed. (Order confirmation).
| Currently, Indoors only ships to the following locations in India: |
| Maharashtra |
| Goa |
| Hyderabad |
| Bangalore |
| Chennai |
| Ahmedabad |
| Baroda |
| Surat |
| Jaipur |
| Indore |
| Raipur |
| New Delhi |
| The expected time taken for shipment of your order is 6 to 8 (six to eight) weeks from Order Confirmation (depending on the shipping location). Please note that delivery of shipments exceeding INR 15,00,000 (Indian Rupees Fifteen Lakhs) in value may take up to 8-10 (eight-ten) weeks from Order Confirmation. These windows are not fixed and may be extended if we are facing high volumes of orders or due to other unavoidable circumstances including but not limited to any act of god, epidemic, pandemics, adverse weather conditions, natural disasters, calamities, war, fire, explosion; strikes and boycotts of those involved in the transport, packaging and manufacturing industry, accidents, embargos, riots, insurrections, terrorist or military actions, civil commotions, agitations that obstruct transport services etc. |
| Our team will co-ordinate and communicate to you the tentative date of delivery (Delivery Date) vide e-mail at least 10 (ten) days prior to the delivery of your order. |
| For orders where the fabric is provided by you the expected delivery will vary on a case by case basis. You are encouraged to provide us with the desired fabric within 2 (two) weeks of the Confirmation Date. |
| The shipping timelines are decided keeping in mind the time it takes for the product to be made, inspected, packed, and dispatched. |
The cost of shipment will be calculated using the city/ town name or pin code of the address for delivery and the order size, and will be reflected in your invoice at checkout.
Your signature on the shipment receipt/challan will be deemed as acceptance of the shipment. If you are not present to receive the shipment of goods personally, you are requested to authorize a representative to sign the shipment receipt/challan on your behalf. For any claims, requests, cancellation or refund please refer to our Cancellation and Refund Policy
“FOR MUMBAI AND PUNE – For Shipments with an order value of over INR 1,00,000 (Indian Rupees One Lakh) will be accompanied by a supervisor and installation team. The supervisor accompanying the shipment will supervise the unloading and unpacking of the product.
FOR ANY OTHER CITY – For Shipments to any of these locations the product will be delivered by our partners to your location and unpacked the same day.”
“FOR MUMBAI AND PUNE – We provide you with complete door to door service with installation.
FOR ANY OTHER CITY – All our furniture, except beds, does not require assembly. We do not provide assembly service for beds. However, assembly instructions are clearly marked on the furniture, and you can get the bed assembled by a local carpenter. In case of support our installation teams are available via call or video call to help guide the carpenter or installer at your location. If the project exceeds Rs.10 Lakhs, Indoors also provides additional installation services which can be availed of after booking the product. In such a case either a local partner if available will be arranged by us or a dedicated team from Mumbai will be dispatched to your site. The cost of the same will be advised project to project basis. Contact us on 022-23697825 / 23633619″
Orders that are refused because the furniture does not fit through an entryway will be the customer’s responsibility. Our logistics partner has been instructed to leave the order at the site of delivery in the event the furniture does not fit/ pass through the entryway/ stairway etc. You are thus encouraged to study the product dimensions specified on the website for each product and carefully assess if the furniture you wish to order will fit into your premises. For further information, please refer to the representative video.
In case you wish to change your shipping address after placing your order, you can Contact Us on +91 22 23697825 / 23633619, Monday to Saturday from 10:30 am to 7:30 pm or reach out to us via e-mail at care@indoorsfurniture.com and we shall make best efforts to deliver your package to the new address. The shipping costs may be revised based on the change in the address provided by you.
If you are planning to travel or will otherwise be unavailable to receive the shipment on the proposed Delivery Date, please inform us no later than the day we communicate the Delivery Date to you. In such cases, and only subject to availability of warehouse space, we shall make best efforts to hold the order for a period of 7 (seven) calendar days at no additional costs. After the expiry of 14 (fourteen) calendar days a weekly holding cost will be applicable to you at the rate of 1.5% of the total value of the order per week. This will be pro-rated for the actual number of days the goods are held with us on a chargeable basis. GST is applicable on holding cost and will be charged over and above. Please note that in no event will we hold the shipment for a period of more than 3 (three) weeks from the Delivery Date. The same policy will also be applicable for partial orders withheld in our warehouse on your request.
For further inquiries with respect to order confirmation, shipment/tracking details, holding costs, and delivery charges you can contact us on +91 22 23697825 / 23633619, Monday to Saturday from 10:30 am to 7:30 pm or reach out to us via e-mail at care@indoorsfurniture.com.
We recommend that you personally inspect the product(s) for any damage when you receive your shipment. Please refer to our Cancellation and Refund Policy for further details on claims, refunds and repairs.
Customer Service
Our Locations
- INDOORS 21 CHOWPATTY SEA FACE, LAKOZY MANSION, MUMBAI - 4000 007. INDIA PHONE : +91-22-2369 7825
- Marwah Complex, Kishanlal Marwah Marg, Off Saki Vihar Road, Opp. Ansa Industrial Estate F Gate Opp. Tata Power, Andheri (East) Mumbai – 400072. Maharashtra India
